Reference

Terms and Conditions That Govern Your Account

These terms set out how your 399btd account works, what we expect from you, and what you can expect from us.

Applies to all accountsbKash, Nagad, Rocket deposits coveredEligibility by local lawAccount access rulesContact us for any disputes
399btd Terms and Conditions That Govern Your Account
HOW WE HANDLE THIS

Account Security and Policy Practices at 399btd

We handle your account data carefully. Wallet details linked to bKash, Nagad or Rocket are stored using standard encryption and are not shared with third parties outside of payment processing. Your account activity — deposits, withdrawals, session history — is retained for the period required by our operational policies and may be referenced in any dispute resolution process.

Data Handling

Account data including wallet numbers for bKash, Nagad and Rocket is encrypted at rest and in transit. We do not sell your personal information to external parties.

Account Security

Each login uses an OTP sent to your registered mobile number. If you believe your account has been accessed without your permission, contact support immediately to freeze it.

Record Retention

We keep transaction records and account activity logs for a defined retention period. You may request a summary of your records by writing to our support address.

Requesting Changes

To update your registered wallet number or personal details, submit a verified request through live chat or email. Changes take effect after identity confirmation is complete.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you want to raise a dispute about a transaction made through bKash, Nagad or Rocket, our support team can walk you through the relevant clause. Reach us through the channels below and reference your account number so we can pull up your record quickly.

Live Chat Start a live chat session from your account dashboard. Give your registered mobile number and the transaction in question for the fastest response.
Email Support Write to our support address with your account ID, the clause you have a question about, and your preferred callback method — bKash, Nagad or Rocket contact.
Account Help Page Your account panel has a dedicated help section where you can submit a formal query about terms, wallet transactions or account restrictions directly.

Common Questions About Our Terms and Conditions

These are the questions we get most often about how our terms apply to real account situations — deposits, disputes, wallet changes and eligibility. If your question is not listed here, reach our support team via live chat.

Yes. All deposits made via bKash, Nagad or Rocket fall under these terms. Transaction limits, verification steps and refund eligibility are all governed by the same conditions.

We update the terms page when changes are made and the revised version goes live immediately. Continued use of your account after an update means you have accepted the new terms.

We may suspend or permanently close an account where a breach is confirmed. This includes providing false identity details, misusing wallet transactions or violating regional eligibility rules.

Contact support via live chat or email with your account number and the transaction reference from your bKash, Nagad or Rocket record. We will review and respond within our standard handling period.

Eligibility depends on local law and the region you are in. We do not assess legal status on your behalf — you are responsible for confirming that access is permitted where you are located.

Send a written request to our support email with your account ID. We will compile your transaction history and account data record and return it within our standard retention policy timeframe.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.