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How 399btd Handles Your Personal Information

This page sets out what data we collect when you open an account, deposit via bKash, Nagad or Rocket, and use the lobby — and what we do with it.

Account data handled with carebKash, Nagad, Rocket wallet details protectedYour rights explained clearlyContact us to request changesPolicy applies per local law and eligible regions
399btd How 399btd Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply practical security measures across account access, payment processing and data storage so that your personal information stays with us and not with anyone who should not have it. Here is how each area works in practice.

Account Security

Account access uses OTP verification tied to your registered mobile number. Each login attempt from an unrecognised device triggers a confirmation step before the lobby opens.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand which sections of the lobby you use most. You can clear cookies from your browser at any time without losing your account.

Data Retention

We keep your account record and payment history — including bKash and Nagad transaction references — for as long as your account is open and for the period required by applicable rules after closure.

Requesting Changes

You have the right to access, correct or ask us to delete your personal data. Submit your request through live chat or the account help section and we will handle it directly.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your personal information, our support team handles privacy queries directly. You can reach us through live chat on the site, by email, or through the account help section on your mobile. We aim to respond to data requests within a reasonable time and will confirm receipt of your query.

Live Chat Start a chat from any page on 399btd. Our support team handles privacy questions the same way they handle account and payment queries — directly and in plain English.
Email Support Send your data request or privacy concern to our support email. Include your registered account details so we can locate your data record without delay.
Account Help Section Log in on mobile, go to the help section under your account menu, and submit a privacy request from there. The form routes directly to the data team.

Your Privacy Questions Answered

These are the questions we hear most often about how 399btd handles personal data, wallet information and account access. If your question is not here, contact support directly.

We collect your name, contact details and the payment method you register — bKash, Nagad or Rocket. We also log device and session data automatically when you access the lobby.

Yes. Wallet numbers linked to your deposits are stored against your account record and accessed only for payment verification or dispute resolution. We do not expose them to third parties outside of processing.

You can submit a deletion request through live chat or the account help section. We will remove your data to the extent allowed by our record-keeping obligations and applicable local rules.

We share data only where legally required or where it is necessary to process a payment — for example, passing a Rocket transaction reference to our payment processor. We do not sell personal data.

Session cookies keep you logged in during your visit. Analytics cookies help us see how the lobby is used. You can clear or block cookies in your browser settings without losing your account access.

Send a data access request via email or through the account help section on mobile. Include your registered account details so we can locate your record and respond promptly.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.